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Frequently Asked Questions (FAQ)
Welcome to Gilded Glamour Shop’s FAQ page! Here you’ll find quick answers to the most common questions about shopping with us.
🛍 Orders & Processing
Q: How long does it take to process my order? A: Orders are processed within 1–3 business days (Monday–Friday, excluding holidays).
Q: Can I cancel or change my order? A: Because we process orders quickly, cancellations or changes may not be possible once an order is confirmed. Please contact us right away at info@gildedglamourshop.com, and we’ll do our best to help.
📦 Shipping & Delivery
Q: Do you ship internationally? A: Currently, we only ship within the United States.
Q: Do you ship to P.O. Boxes or APO/FPO addresses? A: No, we do not ship to P.O. Boxes, APO/FPO addresses, or U.S. territories at this time.
Q: How long does shipping take? A:
Standard Shipping: 3–7 business days after processing
Expedited Shipping: 2–3 business days after processing
Q: How much does shipping cost? A: Shipping is free on all U.S. orders over $35. For smaller orders, shipping rates are calculated at checkout.
Q: How can I track my order? A: Once your order ships, you’ll receive a tracking number by email. You can track your order directly with the carrier.
Q: What if my package is lost or stolen? A: Once a package is marked “Delivered” by the carrier, Gilded Glamour Shop is not responsible for lost or stolen packages. Please file a claim directly with the carrier.
🔄 Returns & Refunds
Q: What is your return policy? A: Items may be returned within 30 days of delivery in their original condition — unworn, unwashed, with tags attached, and in original packaging. See our Return Policy for details.
Q: Are there items I cannot return? A: Yes. Non-returnable items include:
Final sale or clearance items
Gift cards
Beauty products that have been opened or used
Q: Do you offer exchanges? A: We do not currently process exchanges. You may place a new order after receiving your refund.
Q: Who pays for return shipping? A: Customers are responsible for return shipping unless the item was defective, damaged, or incorrect.
Q: How long do refunds take? A: Once we receive and inspect your return, refunds are processed within 5–7 business days back to your original payment method (or store credit if that method is unavailable).
💳 Payments
Q: What payment methods do you accept? A: We accept Amazon Pay, Google Pay, PayPal, Apple Pay, Venmo, Affirm, Shop Pay, American Express, Visa, Discover, Diners Club, and Mastercard.
Q: When will my card be charged? A: Your payment method is charged at the time of purchase for the full order amount (product price minus discounts, plus shipping and taxes).
👗 Products
Q: Are your product photos accurate? A: We make every effort to display our products as accurately as possible. However, colors and details may vary slightly depending on your screen or device settings.
Q: Do you restock sold-out items? A: Some bestsellers may be restocked. Sign up for our email updates or follow us on Instagram/Facebook to stay notified.
📞 Customer Support
Q: How do I contact customer service? A: You can reach us at:
Love these Judy Blue wide leg jeans! I’m a sucker for flares. The only issue is that they are very long. Not a big deal, I’m 5’2 so I’m used to that. They fit so well and give good coverage over the mom pooch! Arrived so quickly
Love these green pants so much! I am 5’8 and 150 pounds and ordered a size 29. These pants have a lot of stretch so I could’ve likely sized down but i still like the way these feel and look!
I've ordered multiple products from this new little shop. This is my new go to boutique and I will continue shopping here. I had questions early on about shipping and I had a response within minutes. The prices are comparable or better than most other places, some even better than Amazon. I definitely recommend!
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Love these Judy Blue wide leg jeans! I’m a sucker for flares. The only issue is that they are very long. Not a big deal, I’m 5’2 so I’m used to that. They fit so well and give good coverage over the mom pooch! Arrived so quickly
Love these green pants so much! I am 5’8 and 150 pounds and ordered a size 29. These pants have a lot of stretch so I could’ve likely sized down but i still like the way these feel and look!
